Refund policy

Our motto is to ensure complete shopping satisfaction to you during each and every purchase from us.

We do our best to make sure you never need to use this policy. But still, If an item you ordered from us does not meet your expectations do write to us.

We at DTIL are dedicated to offer you the best quality products and our best services.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

– The item may have got damaged during transit; or
– There might be a manufacturing defect; or
– That a wrong item is delivered through inadvertence.

If you have received a damaged item or if the item you received was not the item you ordered, please contact us by email within 24 hours of receipt of the product. It is important that you save all packing materials as well as the item itself. On hearing from you, we shall promptly attend to the same and also advice you accordingly over phone /e-mail and thereafter, if necessary, even arrange to reship the item as a replacement with no extra shipping cost to you.
If the original ordered item is not immediately available for immediate shipment then we will request you to choose an alternate item and reship the same to you with no extra shipping cost to you. If you do not want any alternate item then we will refund you in full with no deduction whatsoever, or may even suggest any other amicable resolution process as may be mutually agreed.

Here Are Some Important & Helpful Guidelines on Returns

Always email us at chhotelal@dhunseritea.com if you have an issue.
Always report your problem within 24 hours of receiving the product.
Never send back the product without consulting with us. It’s very important that you DO NOT send back the product until you have verified with us. No credit or replacement shall be given on such items.
Be as specific as possible when describing the problem.
Always return your items using registered airmail / courier.
Any shipping costs of sending back the above and also what the customer has thereafter also paid for towards shipping charges while receiving them are the responsibility of the customer and shall need to be borne and paid by the customer only.
Please return within 7 working days of confirmation from our end, and with original packing, Please ensure TAG intact and in original condition (No used or altered items). Please ensure to include a copy of the invoice you received.
As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through suggested postal service only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.

REFUND
All refunds will be effected directly to the customer’s account. It would normally take about 3 to 5 business days to be processed from the date of receipt of the rejected material. The corresponding bank of the customers may also take about 2 business days to actually post these to the customer’s accounts from the date we processed the credits.

Be Extra Alert when Accepting Parcel from Courier
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may, if deemed necessary at our end, also pursue them.

Color & Description Disclaimer
The details of the products or product specifications (for instance weight, color, details etc.) quoted with the product displays may vary.

A customer must place an order keeping in mind minor variations in color may occur between as seen on the computer screen and the actual color of the product received.

DTIL firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual product ordered.

Every customer using the Site to orders any product from us is deemed to have fully read and made himself/herself/itself aware of this.